Returns & Exchange Policy
7 Day Return Policy**
We believe in the quality of our products however if you receive an item that is faulty in any way, you must contact us to report it within 7 days of delivery to arrange a return and replacement garment. Please ensure you lodge your return request promptly after receiving your items as returns will not be accepted after this period.
*Shipping and handling charges are non refundable.
We obviously ask that the garment has not been worn, all labels are attached and that you take care to protect the garment at all times and when posting. We cannot refund or exchange any items that have been worn or are without tags. All items returned must be in new, original condition or unfortunately we will need to send these back to you without refund.
In relation to formal, bridal and evening wear with delicate beading and sequin work, please ensure to take extra care to avoid catching or snagging the garment. These garments should always be opened carefully, removed from their packaging and hung immediately.
If you are concerned about the return mail, please return goods via registered mail with signature to ensure their safety as we do not take responsibility for goods lost or damaged in transit.
Refunds and exchanges will only be processed once goods are received by us in good condition within the 7 day return period.
How do I return products?
There is a link to a returns and exchanges form in the Customer Care section of this website . Simply click on this link and it will take you to an online returns and exchanges form. Complete the form with your order details and submit. A Returns and Exchange request number will be generated and you will be able to view the progress of this request through the Returns section in your account details. If you do not receive a confirmation email, please check your junk and spam folders. You do not need to wait for the confirmation email or for the Exchange request number. Once this form has been submitted, simply pack your return carefully and return to :
PO Box 2712,
Mansfield DC QLD 4122
You will need to ensure that your postage is fully paid when sending returns as unpaid postage items may not be delivered and Grand Diva does not take responsibility for items lost in transit while being returned. In relation to faulty items, postage will be refunded to your account.
Do I have to pay postage for exchanges?
No, we will send the replacement/exchanged products to you freight free (regular post) once we receive your return.